How to Start M-PESA Agent Business In Kenya

by Kinlark-nafas Nafasi  - May 9, 2023

M-PESA being the leading service of mobile banking in Kenya has become every man’s solace when it  comes to financial transactions.M-PESA has not only saved many the long back-breaking queues at the banks but has also created job opportunities for thousands not only in Kenya but also in other parts of Africa and the world at large.Here are the steps  on how to start an M-PESA business incase you are interested but you just can’t figure out where to start from.

M-PESA Agent Requirements

One must be registered as a limited company or with at least 3 outlets ready to offer M-PESA under the company name of which the company must have traded for a 6months period minimum.A minimum of ksh.100,000 capital per outlet is to be availed upon approval of application.

Exceptional Requirements

Stand Alone Agents such as banks,hospitals and hotels among others are required of a minimum of one outlet and a minimum of ksh.200,000 as capital to run the business.

Applicants MUST present copies of:

  • Certificate of Incorporation

  • Form CR12

  • IDS of Office Administrators

  • Completed agent application forms

 Non-Safaricom Dealers are to submit copies of:

  • Memorandum and Articles of Association

  • VAT and PIN certificate where applicable

  • Business permits for each of the outlets

  • Police Clearence Certificate

  • List of outlets inclusive of ALL the copies of documents mentioned ABOVE

M-PESA Agent key tasks include:

  • Registration of M-PESA customers

  • Depositing cash into registered customers’ M-PESA accounts

  • Processing cash withdrawals for registered M-PESA customers

  • Processing cash withdrawals for non-registered M-PESA customers

  • Customer Education

  • Compliance with Safaricom AML and KYC Policy

  • Branding of other outlets as per provided guidelines

Other forms to be filled include:

  • M-PESA Agent Head Office Application Form

  • M-PESA Agent Store Application Form

  • The Kenya Police Certificate of Good conduct Application

Contacts Of Mandera County Government Offices In Kenya
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